Contact
Contact Us
A person in Texas answers the phone, the first conversation is diagnostic rather than a pitch, and there is no charge for it
How to reach us
The fastest route is the phone. Call 214.236.4378 and you will be talking to somebody in Texas who can look at your account, not to a queue in another time zone.
By email, write to agency@hartzer.com. Email is better than the phone when the question involves a domain, an error message, or anything you can paste, because we can look at it before replying instead of asking you to read it aloud.
Mail and courier deliveries go to 100 Kings Fort Parkway, Suite 105-334, Kaufman, TX 75142. That is our business address and it is where the company is based. It is not a walk-in office in Mabank, and we do not describe it as one — Kaufman is about twenty-one miles up US-175 from Mabank, and we serve the Cedar Creek Lake area from there.
What to include so the first reply is useful
Most first messages are one sentence, which means the first reply has to be a list of questions and two days go by before anything happens. If you include the following, the first reply can be an actual answer.
- Your domain name, if you have one — even if the site is down, broken or unfinished. It tells us more in five seconds than a paragraph of description.
- Where things are now. Who registered the domain, who hosts the site, and whether anyone still has the logins. "No idea, the guy who built it stopped answering" is a perfectly good answer and a common one.
- What is actually wrong, or what you want. Site down, email not arriving, a redesign, a new site from scratch, or a second opinion on something you were pitched.
- The exact error message, if there is one, copied rather than paraphrased. A certificate warning, a mail bounce and a server error look similar to a reader and are three unrelated problems.
- Your town. Mabank, Gun Barrel City, Kemp, Athens, Canton or wherever you are. It affects local search advice more than anything else you can tell us.
- How to reach you and when. If mornings are impossible because you are on a job site, say so.
What happens after you get in touch
We reply during ordinary business hours, and usually the same business day. Nobody is passed to a sales team, because there is not one.
The first conversation is diagnostic rather than a pitch. We will usually look up your domain to see where it is registered and whose name is on it, look at the site if there is one, and ask what a good week of new customers looks like for you. That last question sounds unrelated and is the most useful one asked, because it determines whether your problem is a website problem, a search problem, or neither.
From there you get one of three answers: this is a project, with a scope and a fixed quote; this is ongoing, and here is exactly what it covers; or you do not need us, and here is what to do instead. The third answer is given regularly and it is given honestly. There is no obligation attached to any of it, no follow-up sequence, and no charge for a first conversation.
Urgent problems
If your site is down, your email has stopped arriving, or a browser has started showing visitors a security warning, call rather than email and say the word "down" early. Those three problems have different causes and similar symptoms, and they are almost always faster to diagnose out loud.
If you are not a customer and your site is down, call anyway. We will tell you what we can see from the outside — whether the domain has expired, whether the certificate has lapsed, whether the server is answering — which is often enough for whoever does host you to fix it in ten minutes. That costs nothing and there is no obligation involved.